together last night because the screws were scattered all over the suitcase it comes in and the instructions were in Japanese, lol. Somehow we managed but something just wasn't right. No matter what we did, the screen would tilt down toward the table. I contacted tech support this morning and the springs are bad in the mount! So...we're trying to improvise by flipping the mount and resting it on the tabletop instead. It's close to working, but we can't get Karlie at the right angle to calibrate her eyes since we can't move the screen. At this point she's unable to use it, but we're still excited none the less. I'll have a extra two weeks to learn the programming and she'll have a little time to get used to it as well. I have to say, it's an unbelievable piece of equipment!
4 weeks ago